Reports

Your report options range from immediate feedback to in-depth analysis.

• E-mail alerts: ContactLink and ComplaintLink allow customers to contact you directly and alert you to immediate issues.
• Live tallies: realtime results available on the web and on your desktop.
• Interactive reports: reporting which gives you the ability to view data by using different filters and hierarchies. This allows you to test hypotheses. For example, you might be able to find a crucial pocket of dissatisfaction within otherwise promising scores. Verbatim comments from customers deepen your understanding of their behaviors and attitudes.
• Downloadable, printable reports: can be printed for convenient study and accompanied by a useful interpretative guide.

• Isolate the specific performance factors that drive success.
• Track performance trends over time.
• Determine what strengths you should leverage, what you should fix now, and what you should monitor. In some cases, we can even help you find areas where you are devoting a disproportionate share of resources. You might want to reassess these areas, and direct resources elsewhere.
• Divide your research audience into meaningful segments, and link segments to other results, so you can test hypotheses and develop focused action plans.

For a sample report:
Customer Satisfaction Sample Reports... click here.
Executive Summary Overview... click here.
Dashboard Sample... click here.

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